There are several types of login blocks in the personal account of the exchange
IP Block (Error 1015)
A block of your IP by security service to shield from a DDoS attack.
Automatic block, which can be for many reasons: from suspicious activity to insufficient internet connection speed.
Temporary IP block - from 15 to 60 minutes. For immediate access to your personal account, an IP change is necessary.
An account can be blocked:
- Automatically, after an incorrect password has been attempted five times.
- By the user with the help of a confirmation-email link.
- By the administration due to suspicious activity.
To unblock the account it is necessary to contact us at [email protected] using the email address associated with your profile on the Kuna exchange.