Status of withdrawal Cancelled indicates that the withdrawal was not confirmed by mail. What to do if you have not received a letter confirming the withdrawal is described in this manual.

Withdrawal status Rejected means that the payment to your card was rejected by the processing.

The reason may be the exceeding of p2p payment limits. 

Visa/Mastercard international payment systems together with the NBU are limiting the use of p2p payments.

The limits correspond to the financial monitoring of Ukraine and the rules of IPS VISA/MC. Namely:

  • Per day - up to 150 000 UAH,
  • Per month - up to 250 000 UAH.

Limits on deposit and withdrawal from the card are summarized and fixed by the issuing bank of the card.

To solve the problem, try to use another card for withdrawal.

If you have a Privat24 - create a virtual Internet card MasterCard and make a withdrawal to it.

To find out why a crypto transaction was rejected, please contact us at [email protected].

Did this answer your question?