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How to protect your account from hacking
How to protect your account from hacking
Kuna support 4 avatar
Written by Kuna support 4
Updated over a week ago

In order to protect your account on the exchange, we advise that you follow our recommendations. 

A new email account

Use a new email account when you register on the exchange, which is not your usual email address that is used for regular activities and registrations on other websites, etc.  


  • Set up a new email on a reliable secure service - such as;

  • Make sure that you use a unique complex password;

  • Turn on two-factor verification for this email using Google Authenticator (either Android | iOS) or Authy.

Unique complex password

When registering on the exchange, use a unique complex password - not less than 10 characters, containing both upper and lower case letters, numbers and other symbols.

Under no circumstances should you use the same password for different service providers! This will greatly increase any likelihood of your account being hacked, particularly if your ‘usual’ password is used together with your usual email - hackers will always initially check all financial services, including cryptocurrency exchanges for the presence of accounts with a known email address and passwords leaked from other sources.

Two-factor authentication

Two-factor authentication (2FA) should be always turned on at your account on the exchange. 

Read here how to do this.

Turning on 2FA practically guarantees 100% security for your account, therefore we strongly recommend turning this on for any services where funds are held, and additionally for any email accounts that you use. 

If your email account is not protected with two-factor authentication, a hacker can gain access, contact technical support services and try to turn on 2FA, in addition to changing the password and withdrawing funds. 

Turning on 2FA will help you even in the instance of a hacker or virus stealing your password from the exchange or email - when 2FA is enabled, knowledge of the username and password is not enough to log in to the service and to carry out any transactions with the account. 

Protection of your email is just as important as protecting your account on the exchange!

Be vigilant and do not follow suspicious links. Hackers have learned how to use them to access your entire operating system (even if you have a Mac).

Always check the sender and take another look at the link.

Please note if the link:

  • doesn’t pull up the preview in the messenger;

  • uses service of an abbreviation like;

  • copies the original name of the popular site with character rearrangement.

It's probably fishing and it's better not to open it.

Follow these recommendations and your account will be secure.

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